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 How to find bad custom content.

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PostSubject: How to find bad custom content.   8/3/2012, 20:24

So, you know you have bad custom content in there somewhere, your game is crashing, you’ve got blue lots, or your sims are distorted or discoloured?
Follow the steps here to find and delete the bad content and get your game back to normal!

This guide has several steps, and you might not need to follow through them all if you solve the problem before the end.

A lot of the time you’ll notice problems happening after you install a sim or a some custom content. The best thing to do if you think you know what it is is simply remove those items.
If you have no idea what’s caused it then continue with the guide.

Step 1

There are lists of known corrupt custom content. Crinrict has a few wonderful lists of these items.
Make sure you check EVERY list!
List 1
List 2
List 3
List 4

Check through what you have installed and see if you have any of these items in either your sims3packs (Downloads folder) or .package files (Mods/Packages folder).

If you have any of the items, find the file and delete it.

Delete your cache files.
To do this:
Go to Documents\Electronic Arts\The Sims 3
Underneath your folders you'll find a bunch of files.
If you see any of the following files, delete them. (Don't worry, the game makes new ones when you run it again)
CasPartCache.package
compositorCache.package
scriptCache.package
simCompositorCache.package

Run your game to test.

Working ok? Great! You’re done!

Still crashing/continuing the same problem. Go to step 2.

Step 2

Finding out whether it’s a sims3pack, .sim or .package file.

If you have custom sims installed go to Documents\Electronic Arts\The Sims 3 and open up the SavedSims folder.
Move all the files in there somewhere safe where you can find them again, away from your sims 3 folder and run the game to test.

If it fixes the problem, then the custom content that’s causing problems comes with a sim you’ve installed, and you’re going to have to figure out which one it is and uninstall it.
- Depending on how many sims you’ve installed, you’re going to have to do this by putting in a few .sim files at a time, and see which one causes the problem to return.
That way you know which sim you have to uninstall.

If removing your .sim files doesn’t fix the problem, it’s custom content you’ve installed separately to your sims.

Run the game launcher. Go to the installed items tab and check the ‘run without custom content’ box.

Run the game. If this fixes the issue then the problem file is most likely in with those sims 3 pack files, if this is the case - move on to Step 3 - Part 2.  

If that doesn’t fix it, Go to Documents\Electronic Arts\The Sims 3 and move your Mods folder away from your Sims 3 folder.
(If you have game mods installed, check back at the download page before you do this, as some mods have special instructions for uninstalling and you can’t just move or delete the files)

Delete your cache files (instructions in step 1) and run the game.

If it fixes it, then the problem file or files are in your Packages folder and you can safely un-check the ‘run without custom content’ box in the launcher.

Step 3

For corrupt package files, the best thing to do is run Delphy’s Dashboard tool to see if it can pick up the problem and maybe even fix it.
Download the tool here and you’ll find a tutorial explaining how to use it  at Crinrict's blog here

Step 3 - Part 2

If you don’t want to use the tool,  have trouble with it, or can’t find the problem using that (some issues don’t show up, and it’s not perfect – so it could miss things)  then there is another method you can use.
It’s time consuming and annoying, especially if you have lots of files, but you can use this method for package or sims3pack files. It’s called the 50% method, and works exactly how it sounds.

Split your files into 2 equal halves and put them both into temporary folders.
Put one half back into it's proper folder.
Delete your cache files (instructions in step 1) and run the game to test.
Do this for both halves and if one half causes the problem to return, split it in half again and repeat the testing.
Keep this up until you've tested all your files and you find the exact file or files which are causing the problem.
Delete these problem files.

You'll find a diagram on this page explaining how to use this method if diagrams make more sense to you.  

Sims3pack files can be additionally checked with Delphy’s Custard tool if you’re not sure.
Download it from here and you’ll find a tutorial explaining how to use it at Crinrict's blog here.
I recommend scanning all sims3pack files you download with this before you install it to make sure you’re not installing anything corrupt in future.


If you’ve followed through with this and can’t fix the problem, Crinrict has an FAQ thread over at the official forums here that you can read and ask SPECIFIC questions on
(DON'T spam with questions before you’ve made sure there’s NOTHING you haven’t tried).

If you have a question about a particular download, ask in here first and I’ll check it out for you.

Any questions about anything in this guide, don’t be afraid to ask! Very Happy


Last edited by isla87 on 6/5/2012, 12:58; edited 3 times in total
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PostSubject: Re: How to find bad custom content.   8/3/2012, 20:46

you rock thankyou






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PostSubject: Re: How to find bad custom content.   8/3/2012, 22:30

awesome isla, thanks for this sweet pea

hearty luvs hearty luvs hearty luvs


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PostSubject: Re: How to find bad custom content.   8/3/2012, 23:12

Thanks guys! luv u

I threw this together pretty quickly so if anyone spots anything in there that doesn't make sense or needs explaining more/changing let me know!

more love more love
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PostSubject: Re: How to find bad custom content.   8/3/2012, 23:42

thank you so much for this isla. i checked all my cc and i found that i had a hair style and a top from list 1 and a plant from list 3. i was quite shocked about that. :) XX
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PostSubject: Re: How to find bad custom content.   8/3/2012, 23:43

Lol it's amazing how much corrupt stuff is out there! You've got Crinrict to thank for those lists haha! He's an absolute legend!

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PostSubject: Re: How to find bad custom content.   8/3/2012, 23:51

I had one pair of shoes thats it not bad going

love2u love2u love2u


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PostSubject: Re: How to find bad custom content.   8/3/2012, 23:53

lol a couple of things like that isn't going to do much harm to your game to be honest, usually it's only people who have 4/5 or more of those things and use them regularly that have problems with it! Very Happy

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